Privacy & Cookie Policy

Last Updated: 12/31/2025

1. Introduction

Welcome to Rob The Computer Guy (“we,” “our,” or “us”). We provide remote IT services, including system maintenance, security monitoring, software updates, and technical support.
This Combined Privacy & Cookie Policy explains how we collect, use, protect, and handle your information when you visit our website or use our services.

Your privacy and trust are important to us.

2. Information We Collect

A. Information You Provide

We may collect:

• Name, email address, phone number, company name
  
  

• Login credentials you provide for remote IT access (securely stored and encrypted)
  
  

• System details required for service
  
  

• Payment and billing information (processed through secure third parties)
  
  

• Communications you send to us (support requests, emails, forms)
  
  

B. Information Collected Automatically

When you visit our website or interact with our services, we may collect:

• IP address
  
  

• Browser type and device information
  
  

• Pages visited, time spent on site, and actions taken
  
  

• Diagnostic data during remote sessions
  
  

C. Information from Third Parties

We may receive information from:

• Payment processors
  
  

• Software vendors (e.g., license verification or security notices)
  
  

• Referral partners
  
  

3. How We Use Your Information

We use collected data to:

• Provide and manage remote IT services
  
  

• Securely access your systems when requested
  
  

• Monitor system health and detect security issues
  
  

• Communicate regarding service updates or alerts
  
  

• Process payments and manage accounts
  
  

• Improve our website and service offerings
  
  

• Comply with legal obligations
  
  

We do not sell or rent your personal information.

4. Legal Basis for Processing

Where applicable (e.g., GDPR), we rely on:

• Contract performance
  
  

• Legitimate interests (security, service improvement)
  
  

• Consent
  
  

• Legal compliance
  
  

5. How We Share Information

We may share data with:

• Trusted service providers (remote access tools, cloud storage, analytics)
  
  

• Payment processors
  
  

• Legal authorities, if required
  
  

• Subcontractors under strict confidentiality agreements
  
  

All third parties must protect your data according to applicable laws.

6. Data Security

We use administrative, technical, and physical safeguards such as:

• Encrypted data transmission
  
  

• Secure remote access tools
  
  

• Multi-factor authentication
  
  

• Regular audits and patching
  
  

Despite our efforts, no system is 100% secure.

7. Data Retention

We retain personal data only as long as needed to:

• Provide services
  
  

• Meet legal and accounting obligations
  
  

• Resolve disputes
  
  

Remote access credentials can be removed at any time upon request.

8. Your Rights

Depending on your region, you may have the right to:

• Access your personal information
  
  

• Request correction or deletion
  
  

• Request a copy of your data
  
  

• Object to certain processing
  
  

• Withdraw consent at any time
  
  

Contact us at: rob.cunningham@robthecomputerguy.net

9. Cookies and Tracking Technologies

A. What Cookies Are

Cookies are small text files stored on your device to help improve your experience and the functionality of our website.

B. Types of Cookies We Use

1. Essential Cookies
   Required for website functionality. Cannot be disabled.
   
   

2. Performance & Analytics Cookies
   Help us understand how visitors use our site (e.g., Google Analytics).
   
   

3. Functional Cookies
   Remember your preferences.
   
   

4. Marketing/Third-Party Cookies
   Used by external services for analytics or advertising.
   
   

C. Managing Cookies

You can manage or disable cookies in your browser settings.
Please note: disabling certain cookies may affect website functionality.

10. Third-Party Services

Our website or services may use third-party tools (analytics, payment gateways, remote tools). These providers may collect data according to their own policies.

We are not responsible for third-party privacy practices.

11. International Transfers

If your information is transferred across borders, we ensure appropriate safeguards such as standard contractual clauses or equivalent protections.

12. Children’s Privacy

We do not knowingly collect information from children under 16. If we learn we have collected such data, we will delete it promptly.

13. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

For questions or requests regarding this policy, contact:
Rob The Computer Guy
rob.cunningham@robthecomputerguy.net
Good Hope, Georgia